Talking Di Things - My NCB Experience

My experience with NCB began when I took a year off after high school to “find myself,” so to speak. I soon realized that any kind of “finding” that was to take place would require funding and I ended up working full-time for an insurance company in New Kingston. Having only worked summer jobs where I was paid in cash, I was overjoyed when I received my first real paycheque after two weeks. The problem was that I had nowhere to deposit it. A quick co-worker survey revealed that the majority of them banked with NCB and that same Friday afternoon, I followed one of them to the Knutsford Blvd. branch. I explained to a very pleasant staff member at the information desk that I was interested in opening an account with NCB. I left that day with a list of everything I would need to save with NCB. Within two weeks (it took a while to get the job letter) I snuck out of the office at 10 am to avoid the lunch rush, all documentation in hand to open a new account. I left NCB that day the proud owner of a savings account and my first debit card. With the great staff at NCB, it only took me half an hour. My boss didn’t even realize I was gone.

Since then my account at NCB has grown with me. After university, came the whole notion of paying bills. I was so relieved when I was able to conveniently pay all of these every month using Internet Banking.

In-branch customer service is fast and pleasant; and I would love to see this customer focus matched and even surpassed by further utilizing online social media and networks. The Facebook presence is already excellent, and I enjoy the status updates and photos from all the events that they sponsor and participate in. At the same time, I see even greater potential for increased online presence with the “My NCB” section of the new website. I would recommend that a “My NCB Forum” be setup where customers can interact with each other, as well as NCB staff who would act as moderators. The forum would be an ideal way to build customer relationships, and to make us aware of new products and promotions as well as get honest feedback on service. Being a member of the My NCB forum could also have added benefits: giveaways, hearing about new products and services first, and I certainly wouldn’t mind a few discounts or special forum member loan interest rates!

When the new website launched in 2010, I was happy to see that it incorporated a customer feedback form. Congrats (and thanks) to NCB for including this feature. It really does make us feel as though our opinions are appreciated.

I’ve been banking with NCB for a long time, and I think 2011 is the year of the credit card. I’ll be filling out the online application form very soon.



See you soon NCB!